The largest continuing hemorrhaging cost in every organisation is …
“The largest continuing hemorrhaging cost in every organisation is the time that people are wasting basically protecting and looking out for themselves.”
– Robert Kegan
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- Conflict Clouds | Evaporating Cloud | High Performance through Engagement | Interest-Based Problem-Solving (IBPS)
Rising Above the Clouds — Where HPtE Becomes a Method
If you have ever sat in a meeting where everyone is right and nothing moves, you already know what this book is about. Two parties, both protecting something that matters. Both arguing from a legitimate place. Both convinced the other side is the problem. The conversation circles. The cost climbs. And eventually someone caves, or…
An expert is …
“An expert is not someone who gives you the answer, it is someone who asks the right question.” – Eliyahu M. Goldratt
- High Performance through Engagement | Interest-Based Problem-Solving (IBPS) | Organisational Performance | The 3Cs Model
When an Aviation Icon Chose Collaboration Over Conflict
In 2013, Air New Zealand faced a problem that plagues organisations worldwide: decades of adversarial union-management relationships that drained resources, stifled innovation, and created a culture of mutual distrust. CEO Christopher Luxon called it the “Punch and Judy Show” — a theatrical performance where management and unions played predictable roles, fighting the same battles repeatedly…
Thinking is the hardest work …
“Thinking is the hardest work there is, which is probably the reason so few engage in it.” – Henry Ford
Change is upon us …
“Change is upon us, and we can neither run nor hide. The only answer is to create new nimble businesses capable of adroitly responding to the chaotic conditions produced by constant change. It won’t be easy. Decades of deeply ingrained procedures, traditions, attitudes, and cultural biases about managing change must be jettisoned. In their place,…
