How to deliver High Performance through Engagement (HPtE)

Many company’s throughout the world have adopted a high performance through engagement approach of some kind. Each have customised it to make it their own. That is how it should be.

High performance through engagement comes with many names.  It is called High Performance through Engagement (HPtE), High Performance Engagement (HPE), High Performance High Engagement (HPHE), Workplace Productivity, SUCCESS Framework, Labour Management Partnership (LMP) and Deliberately Developmental Organisations (DDO), to name just a few. Many initiatives have no names at all.

In New Zealand organisations like Air New Zealand, Ministry of Business Innovation and Employment, Department of Corrections, States Services Commission, Christchurch Engine Centre, Department of Conservation, NZ Post, KiwiRail, Auckland Council, District Health Boards and the Ministry of Health have explored or are implementing some form of High Performance through Engagement initiative.

Internationally, organisations like Thomas Cook Airlines, Utah Governors Office of Management and Budget, GE, Kaiser Permanente, Southwest Airlines, Pratt and Whitney and many others have explored or practice some form of high performance through engagement. It was even practiced back in 1939 at American Lead Pencil Company.

Regardless of what it is called and who is delivering it the hard bit is working out how to do it.

The HPtE Strategy™ Framework was researched and created to introduce, explain and help implement a High Performance through Engagement initiative. It is a framework to talk about High Performance through Engagement with CEO’s, Senior Leaders, HR Teams, Union Leaders, Consultants, Practitioners and, most importantly, the people that do the work.

The framework helps us to see the system of work and discover the hidden opportunities within our organisations. It helps us to identify and explore the fundamental principles, mantras and ideas that will make that system of work better for everyone.

Having spent over two decades helping my client’s add value to their employment relationships I want to share what I have learnt. Thing is, I am still learning and I want to learn from you. That is why the comments are there – so we can talk and share and debate and learn. Together we can achieve more.

The goal – to build better working relationships.

My name is Karl Perry. Thank you for the opportunity to be of service. Will you join me?

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P.s. Here is a link to the first post that begins to explain the framework: It’s Not Luck (HPtE #1)

HPtE is more than a Continuous Improvement strategy! So, what is it?

“An HPtE Strategy™ is a whole of organisation strategy that deliberately creates a Culture of collaboration, innovation, confidence and achievement in order to improve Consumer Value while being Commercially Responsible.”

Karl Perry

HPtE is more than a Continuous Improvement (CI) strategy and it provides an environment where CI will work better. Agile, Lean, Six Sigma and TOC work better when people have a habit of collaboration, innovation, confidence and achievement.

Of course, if you already have good CI practices that will be to your advantage.

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Tell me how you measure me and I will tell you how I will behave.

“Tell me how you measure me and I will tell you how I will behave. If you measure me in an illogical way … do not complain about illogical behaviour”.

Eliyahu Goldratt

Well, we measure Commercial Responsibility, we measure Customer Value but very few organisations measure Culture (thinking and behaviour). Thinking and behaviour are measurable and are indicators of a safe, secure and satisfying work environment.

If you accept that the 3C’s are necessary conditions for sustainable high performance then not measuring Culture is illogical.

If we don’t measure all three necessary conditions we can’t see them. If we can’t see them we can’t act on them. If we don’t act on them we will fail.

How do you measure Culture? Let us know in the comments below.

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High Performance through Engagement. Where do we start?

HPtE delivers sustainable high performance in any organisation. It delivers this by finding synergy between the three necessary conditions of Commercial Responsibility, Consumer Value and a Culture that is safe, secure and satisfying for everyone. These are known as “The 3C’s”.

The result – better working relationship, more time and more money.

You don’t need to embrace the whole HPtE Strategy™ to start with. In fact, we recommend you prove the concept in your organisation first. If you have a high-value ambitious problem that requires harnessing the collective intelligence of your people then that is where you should start.

Here is a quote from a TED Talk I posted recently:

“Now, we need to redefine leadership as an activity in which conditions are created in which everyone can do their most courageous thinking together.

We know that this works. When the Montreal Protocol called for the phasing out of CFCs, the chlorofluorocarbons implicated in the hole in the ozone layer, the risks were immense. CFCs were everywhere, and nobody knew if a substitute could be found. But one team that rose to the challenge adopted three key principles. The first was the head of engineering, Frank Maslen, said, there will be no stars in this team. We need everybody. Everybody has a valid perspective. Second, we work to one standard only: the best imaginable. And third, he told his boss, Geoff Tudhope, that he had to butt out, because he knew how disruptive power can be. Now, this didn’t mean Tudhope did nothing. He gave the team air cover, and he listened to ensure that they honored their principles. And it worked: Ahead of all the other companies tackling this hard problem, this group cracked it first. And to date, the Montreal Protocol is the most successful international environmental agreement ever implemented.”

Magaret Heffernan

Using these principles, structured training in group effectiveness and powerful group problem solving processes I can help your diverse groups of employees discover and implement a breakthrough solution.

Then you will be in a position to consider whether the whole HPtE Strategy™ would suit your organisation.

If you have a high value ambitious problem to solve let’s start with a chat.

Send me a message below.