In today’s rapidly changing world, maintaining harmonious labour relations is more crucial than ever. This is especially true in industries like maritime, where smooth operations rely on the cohesive cooperation between management and unions. Recently, the Port of Auckland has demonstrated that what was once a fractious relationship can evolve into a thriving partnership, serving…
Imagine a world where workplace conflicts dissolve like clouds on a sunny day, where HR practitioners possess the secret key to unlocking organizational success. The Evaporating Cloud Method is that key, and it’s transforming the way HR professionals approach problem-solving and decision-making in today’s complex business landscape. Introduction In today’s complex and ever-changing business landscape,…
In trying to improve organizational performance we often find ourselves overwhelmed by the intricacies of human behavior, societal dynamics, and the myriad of emotions and cognitive processes that drive our actions. The human system, with its vast web of interconnections, is a classic example of a “complex adaptive system” (CAS). But what if we could…
Eliyahu M. Goldratt, revered for his Theory of Constraints, ventured beyond the typical business paradigms. Throughout his works, he delves deep into the human psyche, unpacking the mental and emotional challenges we face. His collaboration with his daughter, Efrat Goldratt-Ashlag, is particularly illuminating, shedding light on the psychological barriers to a fulfilling life. Goldratt’s Psychological…
It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers’ time is consumed with conflict-related issues. Masters and Albright (2002), in The Complete Guide to Conflict Resolution in the Workplace, point out that people thrive on conflict in most areas of their lives–football games, political debates, legal disputes–yet…
The foundation text on interest-based problem-solving and negotiation. Since its original publication nearly thirty years ago, “Getting to Yes” has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals…
Interest Based Problem Solving is one of the key tools used in a High Performance through Engagement Strategy. It enables the people closest to the customer or processes to clarify the problems, analyse the problem, develop multiple options and craft innovative solutions. The use of Interest Based Problem Solving (IBPS) as a means to engage…
