Organisational Performance Archives

High Performance through Engagement | Interest-Based Problem-Solving (IBPS) | Organisational Performance | The 3Cs Model

When an Aviation Icon Chose Collaboration Over Conflict
ByKarl Perry March 25, 2024March 26, 2026

In 2013, Air New Zealand faced a problem that plagues organisations worldwide: decades of adversarial union-management relationships that drained resources, stifled innovation, and created a culture of mutual distrust. CEO Christopher Luxon called it the “Punch and Judy Show” — a theatrical performance where management and unions played predictable roles, fighting the same battles repeatedly…

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High Performance through Engagement | Interest-Based Problem-Solving (IBPS) | Organisational Performance

Five Ways Interest-Based Problem-Solving Accelerates Personal Growth and Development at Work
ByKarl Perry March 25, 2023June 16, 2023

Interest-Based Problem-Solving, an approach rooted in addressing the underlying needs, interests, and concerns of all parties involved, has gained prominence as an effective method for conflict resolution and collaboration in the workplace. In addition to fostering stronger working relationships, this method can also accelerate personal growth and development. By incorporating elements of Robert Kegan’s Constructive…

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High Performance Organisations | High Performance through Engagement | Interest-Based Problem-Solving (IBPS) | Organisational Performance

“Perhaps the majority on either side do not believe that it is possible so to arrange their mutual relations that their interests become identical.”
ByKarl Perry January 14, 2020March 31, 2023

“It would seem to be so self‑evident that maximum prosperity for the employer, coupled with maximum prosperity for the employé, ought to be the two leading objects of management, that even to state this fact should be unnecessary. And yet there is no question that, throughout the industrial world, a large part of the organization…

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Collective Problem Solving | High Performance Organisations | Organisational Performance

‘Command and Control’ or ‘Facilitate and Release’
ByKarl Perry January 13, 2020March 28, 2020

“We are in the middle of one of the most profound shifts in human history, where the primary work of mankind is moving from the Industrial Age of “control” to the Knowledge Worker Age of “release.” Stephen R Covey The quote above is from the foreword of “Turn the Ship Around!: A True Story of…

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Organisational Performance

Focus on improving the parts or focus on improving the whole?
ByKarl Perry July 2, 2019June 30, 2019

Can we move the whole by focusing on just one part? I wonder what Archimedes would have said?

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High Performance Organisations | High Performance through Engagement | Organisational Performance | The 3Cs Model

High Performance Engagement, Air New Zealand, and the 3C’s
ByKarl Perry June 19, 2019March 23, 2023

“The thing for me is recognising that, as a business leader, you have a responsibility to lead a company for the future, leaving it in a better place in five, 10, 15, or 20 years’ time. My job is to make sure that commercials are strong, the customer experience is great, the culture of the…

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Collective Problem Solving | High Performance through Engagement | Organisational Performance

Remove resistance or harness it?
ByKarl Perry April 19, 2019March 23, 2023

There are fundamentally two approaches to dealing with resistance to change. First, we can see the power in it and utilise it in the same way as Dr. Kegan and Dr. Lahey suggest in my last post or, we can see it as harmful and try to eliminate it. In 2001 Prof. Victoria Mabin and…

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Collective Problem Solving | Organisational Performance

Facilitating change – the real issues are …
ByKarl Perry April 19, 2017March 23, 2023

“It’s worth remembering that we lived in tribes for millennia, long before we learned how to speak. Emotional connection is our default. We only added words and symbolic logic much later. There are a few places where all that matters is the words. Where the force of logic is sufficient to change the moment. The rest…

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How Culture Works | Human Synergistics | Organisational Performance

How Culture Works
ByKarl Perry October 14, 2016February 7, 2022

What is culture? ‘Culture’ is a term that has become an important part of any organisation’s vocabulary and a defining characteristic when talking about the organisation to both employees and customers. However, what it really means, how it works, and the impact it has on performance are often misunderstood. At Human Synergistics International, they define “culture”…

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High Performance Organisations | High Performance People | How Culture Works | Human Synergistics | Organisational Performance

Can the Life Styles Inventory™ (LSI) be used as a cultural diagnostic?
ByKarl Perry August 22, 2014September 25, 2019

The Life Styles Inventory™ (LSI) is one of the Human Synergistics International tools for individuals. It is actually two tools: The first is Life Styles Inventory™ (LSI 1). This tool provides participants with the answer to the question “How do I think I think?” The second is Life Styles Inventory™ (LSI 2). This tool provides participants…

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Organisational Performance

How efficient is a fire engine?
ByKarl Perry April 22, 2013March 23, 2023

Fire engines are really important. When someone’s house or business is burning down or there is a major problem it will often be a fire engine that “saves the day”. That is why they have real value. But, when things are quiet, fire engines just sit there doing nothing. What is worse is that they…

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