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Interest Based Problem Solving: The Engine of High Performance through Engagement

ByKarl Perry

Interest Based Problem Solving (IBPS) is more than just a conflict resolution tool—it’s the core methodology driving successful High Performance through Engagement (HPtE) Strategy® implementations. By focusing on underlying interests rather than positions, IBPS enables organisations to harness tension between competing priorities and transform potential conflicts into opportunities for innovation and growth.

The Challenge: Balancing Competing Interests

Modern organisations face constant tension between three critical elements:

Traditional approaches often treat these as competing priorities, leading to:

  • Departmental silos
  • Industrial conflict
  • Operational inefficiencies
  • Disengaged workforce
  • Reduced innovation

IBPS: A Systematic Approach to Collaboration

IBPS provides a structured framework for addressing complex organisational challenges:

  1. Define the Issue
  • Create neutral problem statements
  • Focus on facts without blame
  • Frame challenges as opportunities
  1. Identify Interests
  • Map all stakeholder groups
  • Uncover underlying needs and motivations
  • Distinguish between interests and positions
  • Find areas of mutual benefit
  1. Develop Options
  • Generate creative solutions
  • Build on others’ ideas
  • Focus on possibility, not constraints
  • Gather necessary data and expertise
  1. Craft Solutions
  • Evaluate options against interests
  • Combine complementary approaches
  • Build consensus through collaboration
  • Create implementation plans

Why IBPS Works in HPtE

IBPS aligns perfectly with HPtE Strategy® because it:

  1. Empowers Front-Line Expertise
  • Involves those closest to the work
  • Values diverse perspectives
  • Builds on practical experience
  1. Builds Trust Through Process
  • Creates psychological safety
  • Establishes clear ground rules
  • Maintains focus on mutual gains
  1. Drives Sustainable Change
  • Generates buy-in through participation
  • Creates solutions that address root causes
  • Builds problem-solving capability

Implementation Best Practices

To maximize IBPS effectiveness:

  • Train teams in IBPS methodology before tackling issues
  • Establish clear ground rules and decision-making processes
  • Use skilled facilitators to guide initial efforts
  • Document and share successes to build momentum
  • Maintain focus on interests over positions
  • Encourage equal participation from all stakeholders

The Results

Organisations effectively implementing IBPS as part of their HPtE Strategy® typically see:

  • Reduced industrial conflict
  • Improved operational efficiency
  • Increased employee engagement
  • Enhanced innovation
  • Better customer outcomes
  • Stronger financial performance

By making IBPS the foundation of organisational problem-solving, companies create a virtuous cycle where collaboration becomes the norm and engagement drives continuous improvement.

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