“If everyone is moving forward together, then success takes care of itself,” – Henry Ford
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Interest-Based Problem-Solving, an approach rooted in addressing the underlying needs, interests, and concerns of all parties involved, has gained prominence as an effective method for conflict resolution and collaboration in the workplace. In addition to fostering stronger working relationships, this method can also accelerate personal growth and development. By incorporating elements of Robert Kegan’s Constructive…
This is one of the best online introductions to Interest-Based Bargaining we have seen. It was produced by the The Fair Work Commission in Australia. Learn about a collaborative approach to bargaining – interest-based bargaining – and hear from employers, employees and representatives who have used it in their workplaces. Module overview This learning module…
Team breakthroughs require a combination of skill and expertise, constructive interpersonal behaviour and rational thinking. The size of your breakthrough depends on the quality of the decision, multiplied by the degree to which the decision is accepted by those who must implement it. Quality and Acceptance are brought about through consensus decision-making. Skill and expertise…
In 2013, Air New Zealand faced a problem that plagues organisations worldwide: decades of adversarial union-management relationships that drained resources, stifled innovation, and created a culture of mutual distrust. CEO Christopher Luxon called it the “Punch and Judy Show” — a theatrical performance where management and unions played predictable roles, fighting the same battles repeatedly…
At its heart, Interest Based Problem Solving is inherently simple. There are four steps. Step 1: Defining the Problem – The Opportunity Statement This step leads a team to develop an Opportunity Statement. An opportunity statement creates the boundaries for the problem solving, usually begins with “What can/might we do to …”, is open-ended and…
It is estimated that employees spend 42% of their time engaging in or attempting to resolve conflict and 20% of Managers’ time is consumed with conflict-related issues. Masters and Albright (2002), in The Complete Guide to Conflict Resolution in the Workplace, point out that people thrive on conflict in most areas of their lives–football games, political debates, legal disputes–yet…