“If everyone is moving forward together, then success takes care of itself,” – Henry Ford
This post is a summary of all the articles in this category. Subscribe to get the next post in your email.
This post is a summary of all the articles in this category. Subscribe to get the next post in your email.
In 2013, Air New Zealand faced a problem that plagues organisations worldwide: decades of adversarial union-management relationships that drained resources, stifled innovation, and created a culture of mutual distrust. CEO Christopher Luxon called it the “Punch and Judy Show” — a theatrical performance where management and unions played predictable roles, fighting the same battles repeatedly…
“It would seem to be so self‑evident that maximum prosperity for the employer, coupled with maximum prosperity for the employé, ought to be the two leading objects of management, that even to state this fact should be unnecessary. And yet there is no question that, throughout the industrial world, a large part of the organization…
The use of Interest-Based Problem-Solving (IBPS) to engage employees (and their representatives) in solving business problems is gaining momentum worldwide. At its heart, IBPS is a form of systems thinking that provides a structure to a problem solving or negotiating session where instead of it being “you against me because of the problem”, it becomes “you and…
The Group Styles Inventory (GSI) is the only research-based tool that provides a valid and reliable measure of how people in groups interact with each other and work as a team to solve problems. Extensively researched and internationally proven, this assessment provides group members with a ‘safe’ way to talk about their behaviour and how…
The foundation text on interest-based problem-solving and negotiation. Since its original publication nearly thirty years ago, “Getting to Yes” has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals…
If you have ever sat in a meeting where everyone is right and nothing moves, you already know what this book is about. Two parties, both protecting something that matters. Both arguing from a legitimate place. Both convinced the other side is the problem. The conversation circles. The cost climbs. And eventually someone caves, or…