An expert is …

“The Toyota style is not to create results by working hard. It is a system that says there is no limit to people’s creativity. People don’t go to Toyota to ‘work’ they go there to ‘think’.” – Taiichi Ohno

“Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”  Steve Jobs

“Change is upon us, and we can neither run nor hide. The only answer is to create new nimble businesses capable of adroitly responding to the chaotic conditions produced by constant change. It won’t be easy. Decades of deeply ingrained procedures, traditions, attitudes, and cultural biases about managing change must be jettisoned. In their place,…