The SUCCESS Framework – A Case Study

Many organisations throughout the world have adopted a high performance through engagement approach of some kind. Each have customised it to make it their own. That is how it should be.

In Utah, the Governor’s Office of Management and Budget call their high performance through engagement strategy their “Success Framework”. 

Watch and listen carefully to the following video and see if you can identify the following principles:

  1. A system of work that harnesses the knowledge, intuition and experience of people through improvement teams (committees). 
  2. A commitment to the safety, security and satisfaction (i.e. culture) of the people doing the work. 
  3. Leadership that facilitates people to improve the work system.
  4. The utilisation of problem solving methodologies. 
  5. A focus on increasing customer value.
  6. Ensuring commercial responsibility.
Used with permission from Utah GOMB

Inclusion powers innovation – The 3C’s – A great example

Christchurch Engine Centre is a joint venture between Pratt & Whitney and Air New Zealand Limited.

Air New Zealand’s CEO, Christopher Luxon once shared this great insight:

“The thing for me is recognising that, as a business leader, you have a responsibility to lead a company for the future, leaving it in a better place in five, 10, 15, or 20 years’ time. My job is to make sure that commercials are strong, the customer experience is great, the culture of the organisation is constantly improving.”

Pratt & Whitney follow this same strategy.  Here is a great video I came across when preparing for a recent workshop session.  It is the best summary I have seen of the “why” every organisation should work at High Performance through Engagement.

Sustainable high performance is achieved when we create a culture that is collaborative,  innovative, where we can all have confidence in what we bring to the table and where we can achieve together.


It is all about People:

He aha te mea nui o te ao

What is the most important thing in the world?

He tangata, he tangata, he tangata

It is the people, it is the people, it is the people

Maori proverb

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