“Tell me how you measure me and I will tell you how I will behave. If you measure me in an illogical way … do not complain about illogical behaviour”.Eliyahu Goldratt
Well, we measure Commercial Responsibility, we measure Customer Value but very few organisations measure Culture (thinking and behaviour). Thinking and behaviour are measurable and are indicators of a safe, secure and satisfying work environment.
If you accept that the 3C’s are necessary conditions for sustainable high performance then not measuring Culture is illogical.
If we don’t measure all three necessary conditions we can’t see them. If we can’t see them we can’t act on them. If we don’t act on them we will fail.
How do you measure Culture? Let us know in the comments below.