An HPtE Strategy® starts from the premise that in order to achieve sustainable high performance it is necessary to satisfy three necessary conditions:
- Commercial Responsibility
- Consumer Value
It is easy to see that the 3C’s are mutually dependent on each other. No matter what your focus each relies on the other two.
It seems like common sense and it is worth re-iterating.
If your focus is on Commercial Responsibility it is absolutely necessary to provide Consumer Value and a constructive Culture. Traditionally, commercial responsibility has primarily been the interest of shareholders and management.
If your focus is on Consumer Value it is absolutely necessary to ensure Commercial Responsibility and a constructive Culture. Traditionally, consumer value has been the interest of the internal quality or continuous improvement functions in an organisation.
If your focus is on a constructive Culture it is absolutely necessary to ensure Commercial Responsibility and Consumer Value. Traditionally, Culture (a safe, secure and satisfying work environment) has been the interest of employees and their Unions.
Because each of the 3C’s is mutually dependent on each other it becomes apparent that the interests of the stakeholders are also dependent on each other to the extent that most see the 3C’s as mutual interests.
It seems like common sense because it is. The hard part is delivering on all three.
These 3C’s are a central component of the HPtE Strategy® Framework.
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Up next in the #HPtE series: Sustainable High Performance – The 3 must-haves and problem solving (HPtE #6)